{"id":4619,"date":"2025-10-02T10:33:34","date_gmt":"2025-10-02T00:33:34","guid":{"rendered":"https:\/\/harrison.ai\/?p=4619"},"modified":"2025-10-07T08:24:11","modified_gmt":"2025-10-06T21:24:11","slug":"parkway-radiologys-secret-to-handling-300-chest-x-rays-a-day","status":"publish","type":"post","link":"https:\/\/harrison.ai\/parkway-radiologys-secret-to-handling-300-chest-x-rays-a-day\/","title":{"rendered":"Parkway Radiology&#8217;s secret to handling 300 chest X-rays a day"},"content":{"rendered":"\n\n\n\n    <section id=\"case-info-2-block-block_073b6b8276363a7980c06b9546a2f575\" class=\"info-block info-block--alt padding-sm   text-\" >\n        <div class=\"container  container--tab\">\n            <div class=\"detail__decor hide-md\">\n                <span class=\"pixel-decor\" style=\"background-color: rgba(9, 114, 241, 1)\"><\/span>\n                <span class=\"pixel-decor\" style=\"background-color: rgba(112, 212, 252, 1)\"><\/span>\n            <\/div>\n                            <div class=\"info__top\" data-aos=\"fade-up\">\n                    \n                    <div class=\"text b1\"><p>To stay at the forefront of patient care, Parkway Radiology needed to manage rising imaging demands while maintaining exceptional accuracy standards. After trialling various AI options, they chose to go with Harrison.ai. Two of their leaders explain why.<\/p>\n<\/div>                                    <\/div>\n                                <\/div>\n    <\/section>\n\n\n\n    <section id=\"case-info-2-block-block_4a9e517b84ba37d45bb1b051d9772155\" class=\"info-block info-block--alt py-0 padding-sm   text-\" >\n        <div class=\"container  container--tab\">\n            <div class=\"detail__decor hide-md\">\n                <span class=\"pixel-decor\" style=\"background-color: rgba(9, 114, 241, 1)\"><\/span>\n                <span class=\"pixel-decor\" style=\"background-color: rgba(112, 212, 252, 1)\"><\/span>\n            <\/div>\n                            <div class=\"info__top\" data-aos=\"fade-up\">\n                    <h2 class=\"font-pixel ls-0\">Singapore\u2019s leading private radiology provider<\/h2>\n                    <div class=\"text b1\"><p>Parkway Radiology is part of the IHH Healthcare family, which operates 140 healthcare facilities across 10 countries in Southeast Asia. As Singapore\u2019s largest private provider of radiology services, Parkway Radiology serves four IHH hospitals (Gleneagles, Mount Elizabeth, Parkway East and Mount Elizabeth Novena) and seven clinics \u2013 conducting up to half a million radiology procedures annually.<\/p>\n<\/div>                                    <\/div>\n                                <\/div>\n    <\/section>\n\n\n\n    <section id=\"case-info-2-block-block_70715db6a65d2e2ea785df72e3ec8a54\" class=\"info-block info-block--alt padding-sm   text-\" >\n        <div class=\"container  container--tab\">\n            <div class=\"detail__decor hide-md\">\n                <span class=\"pixel-decor\" style=\"background-color: rgba(9, 114, 241, 1)\"><\/span>\n                <span class=\"pixel-decor\" style=\"background-color: rgba(112, 212, 252, 1)\"><\/span>\n            <\/div>\n                            <div class=\"info__top\" data-aos=\"fade-up\">\n                    <h2 class=\"font-pixel ls-0\">Growing demand for accurate, reliable chest imaging<\/h2>\n                    <div class=\"text b1\"><p>Chest X-rays comprise the largest volume of their imaging, with 85,000 studies performed each year \u2013 or about 300 per working day. This modality is pivotal in numerous settings, including diagnosis and management of heart and lung conditions, acute and emergency care, and in statutory health and pre-employment screenings.<\/p>\n<p>Parkway Radiology employs about 8% of Singapore\u2019s radiologists, but the volume of radiology studies keeps mounting year on year, placing more pressure on the team.<\/p>\n<p>The demand for faster turnaround times (without sacrificing the accuracy of results) and patient expectations also continue to grow.<\/p>\n<p>Faced with these challenges, Parkway Radiology looked to artificial intelligence (AI) to enhance their chest X-ray workflow.<\/p>\n<\/div>                                    <\/div>\n                                <\/div>\n    <\/section>\n\n\n\n    <section id=\"case-info-2-block-block_0d047d3d4fa32167debe6990f9673611\" class=\"info-block info-block--alt padding-sm   text-\" >\n        <div class=\"container  container--tab\">\n            <div class=\"detail__decor hide-md\">\n                <span class=\"pixel-decor\" style=\"background-color: rgba(9, 114, 241, 1)\"><\/span>\n                <span class=\"pixel-decor\" style=\"background-color: rgba(112, 212, 252, 1)\"><\/span>\n            <\/div>\n                            <div class=\"info__top\" data-aos=\"fade-up\">\n                    <h2 class=\"font-pixel ls-0\">Seeking a solution to satisfy their needs<\/h2>\n                    <div class=\"text b1\"><p>They had key criteria for choosing a solution, with accuracy being first and foremost, explains Yujuan Tan, Parkway Radiology\u2019s CEO.<\/p>\n<p>It would also have to meet the clinical needs of their radiologists.<\/p>\n<p>Dr Tham Seng Choe, Clinical Director of Parkway Radiology\u2019s Radiologic Clinic at Mount Elizabeth Novena Hospital, says every chest X-ray requires a timely and accurate report \u2013 but this task is not always as simple as it sounds.<\/p>\n<\/div>                                    <\/div>\n                                        <div class=\"info__copy\" data-aos=\"fade-up\">\n                                                            <div class=\"highlight-text font-pixel\"><p>\u201cWe have to compress a 3D body part onto a flattened 2D image which is sometimes difficult to interpret and difficult to read, and diseases can potentially hide in those areas,\u201d he says.<\/p>\n<p>\u201cSometimes I wish I had a copilot, another pair of eyes, to help me with my daily work. Missing a sub-centimetre faint opacity can change a patient\u2019s life.\u201d<\/p>\n<\/div>                <\/div>\n                    <\/div>\n    <\/section>\n\n\n\n    <section id=\"case-info-2-block-block_0bd633ea62e1a3b18120f61e93e78cdc\" class=\"info-block info-block--alt padding-sm   text-\" >\n        <div class=\"container  container--tab\">\n            <div class=\"detail__decor hide-md\">\n                <span class=\"pixel-decor\" style=\"background-color: rgba(9, 114, 241, 1)\"><\/span>\n                <span class=\"pixel-decor\" style=\"background-color: rgba(112, 212, 252, 1)\"><\/span>\n            <\/div>\n                            <div class=\"info__top\" data-aos=\"fade-up\">\n                    \n                    <div class=\"text b1\"><p>Ms Tan says their ideal solution would weave seamlessly into clinical workflows.<\/p>\n<p>Chest X-rays are reported in under a minute, she explains, and additional clicks or steps are not acceptable when every second counts.<\/p>\n<p>Furthermore, it would need to:<\/p>\n<ul>\n<li>satisfy all regulatory requirements \u2013 from national licensing to cybersecurity<\/li>\n<li>help mitigate the rising costs of healthcare delivery<\/li>\n<li>support better patient health outcomes.<\/li>\n<\/ul>\n<\/div>                                    <\/div>\n                                <\/div>\n    <\/section>\n\n\n\n    <section id=\"case-info-2-block-block_200a9bb33c0535ce66785c4a278b5912\" class=\"info-block info-block--alt padding-sm   text-\" >\n        <div class=\"container  container--tab\">\n            <div class=\"detail__decor hide-md\">\n                <span class=\"pixel-decor\" style=\"background-color: rgba(9, 114, 241, 1)\"><\/span>\n                <span class=\"pixel-decor\" style=\"background-color: rgba(112, 212, 252, 1)\"><\/span>\n            <\/div>\n                            <div class=\"info__top\" data-aos=\"fade-up\">\n                    <h2 class=\"font-pixel ls-0\">Harrison.ai Chest X-ray, the standout solution<\/h2>\n                    <div class=\"text b1\"><p>They started trialling different tools in 2021, settling on Harrison.ai Chest X-ray \u2013 a decision Ms Tan describes as a \u201cno-brainer.\u201d<\/p>\n<p>\u201cThe Harrison.ai solution checked all the boxes,\u201d she says.<\/p>\n<p>Dr Tham says they needed a comprehensive tool that could do more than just flag signs of infection or cancer.<\/p>\n<p>\u201cHarrison\u2019s chest X-ray solution delivers more than 120 diagnoses across the board, and this fits the needs of Parkway Radiology since we have such diverse X-ray clients,\u201d he says.<\/p>\n<p>\u201cWhat&#8217;s more, Harrison\u2019s X-ray solution comes in a very nice hanging widget, so this keeps our interface very clean.\u201d<\/p>\n<\/div>                                    <\/div>\n                                <\/div>\n    <\/section>\n\n\n\n    <section id=\"case-quote-block-block_4d57f5668279956d8d2f278240c6daff\" class=\"info-block info-block--quote pt-0 padding-md   text-\" >\n        <div class=\"container  container--tab\">\n            <div class=\"info__decor hide-md\">\n                <div class=\"detail__decor\">\n                    <span class=\"pixel-decor\" style=\"background-color: rgba(9, 114, 241, 1)\"><\/span>\n                    <span class=\"pixel-decor\" style=\"background-color: rgba(112, 212, 252, 1)\"><\/span>\n                <\/div>\n            <\/div>\n            <div class=\"info__row\">\n                                    <div class=\"info__right\" data-aos=\"fade-up\">\n                        <h2 class=\"font-pixel mb-0 text-royal ls-0\">\n                            \u201cHarrison.ai Chest X-ray delivers more than 120 diagnoses across the board, and this fits the needs of Parkway Radiology since we have such diverse X-ray clients,\u201d he says.\r\n\r\n\u201cWhat&#8217;s more, the CXR solution comes in a very nice hanging widget, so this keeps our interface very clean.\u201d                        <\/h2>\n                    <\/div>\n                                            <\/div>\n                                <\/div>\n    <\/section>\n\n\n\n    <section id=\"case-info-2-block-block_8fb37d74af9dfde00ab069fee6bcd74a\" class=\"info-block info-block--alt padding-sm   text-\" >\n        <div class=\"container  container--tab\">\n            <div class=\"detail__decor hide-md\">\n                <span class=\"pixel-decor\" style=\"background-color: rgba(9, 114, 241, 1)\"><\/span>\n                <span class=\"pixel-decor\" style=\"background-color: rgba(112, 212, 252, 1)\"><\/span>\n            <\/div>\n                            <div class=\"info__top\" data-aos=\"fade-up\">\n                    <h2 class=\"font-pixel ls-0\">Strategies to support successful implementation<\/h2>\n                    <div class=\"text b1\"><p>To help implementation go smoothly, Harrison.ai\u2019s solution was deployed in phases, starting in November 2024 with a pilot on one inference server at Mount Elizabeth Novena Hospital, supported by a radiologist-led validation panel.<\/p>\n<p>Full roll-out was completed on a clinic-by-clinic basis, with an average downtime of less than 30 minutes.<\/p>\n<p>Stakeholder buy-in was key to successful deployment, and included on the ground discussions with radiologists, the IT team and RIS\/PACS admins. Engagement of the senior management team helped drive the business case.<\/p>\n<p>User training included a two-hour CME accredited session plus on-screen hint overlays.<\/p>\n<\/div>                                    <\/div>\n                                <\/div>\n    <\/section>\n\n\n\n    <section id=\"case-info-2-block-block_bc35edcfaaee1b6c9fb890ee5d1ece98\" class=\"info-block info-block--alt padding-sm   text-\" >\n        <div class=\"container  container--tab\">\n            <div class=\"detail__decor hide-md\">\n                <span class=\"pixel-decor\" style=\"background-color: rgba(9, 114, 241, 1)\"><\/span>\n                <span class=\"pixel-decor\" style=\"background-color: rgba(112, 212, 252, 1)\"><\/span>\n            <\/div>\n                            <div class=\"info__top\" data-aos=\"fade-up\">\n                    <h2 class=\"font-pixel ls-0\">Faster reporting and better patient care<\/h2>\n                    <div class=\"text b1\"><p>Ms Tan says Harrison.ai\u2019s solution has bolstered their mission to maintain a \u201cconsistently high standard of care,\u201d with the deployment expected to benefit over 100,000 patients annually.<\/p>\n<p>In addition to supporting in-house diagnostics, the technology is being used to analyse chest X-rays referred from other medical institutions, reinforcing Parkway Radiology\u2019s reputation for delivering innovative healthcare.<\/p>\n<p>Dr Tham says having a \u201csecond pair of eyes\u201d is helping their radiologists deliver more accurate and timely reports, contributing to reduced turnaround times.<\/p>\n<p><strong>Accelerating diagnosis of metastasised cancer<\/strong><\/p>\n<p>In a 48-year-old woman who presented to Mount Novena with lower back pain, MRI showed a single destructive lesion in the lumbar spine. A biopsy was planned.<\/p>\n<p>On chest X-ray, the Harrison.ai solution picked up a possible right lung nodule which was hidden by the right lung hilum, which was still equivocal to the reporting radiologist in hindsight.<\/p>\n<p>However, due to this AI finding, a PET CT was performed, clinching the diagnosis of a lung tumour metastasised to the spine.<\/p>\n<p>This shortened the overall workup tremendously into a single two-day admission and enabled faster treatment.<\/p>\n<\/div>                                    <\/div>\n                                <\/div>\n    <\/section>\n\n\n\n    <section id=\"case-info-2-block-block_e4637da659a90507ad6026766c4f4e52\" class=\"info-block info-block--alt padding-sm   text-\" >\n        <div class=\"container  container--tab\">\n            <div class=\"detail__decor hide-md\">\n                <span class=\"pixel-decor\" style=\"background-color: rgba(9, 114, 241, 1)\"><\/span>\n                <span class=\"pixel-decor\" style=\"background-color: rgba(112, 212, 252, 1)\"><\/span>\n            <\/div>\n                            <div class=\"info__top\" data-aos=\"fade-up\">\n                    <h2 class=\"font-pixel ls-0\">Key lessons from Parkway Radiology\u2019s AI implementation<\/h2>\n                    <div class=\"text b1\"><p><strong>1. Look for a technology partner who listens and adapts to your needs<\/strong><\/p>\n<p>\u201cFinding the right AI solution partner is very important because this is not a one time IT deployment \u2013 it&#8217;s a long-term partnership,\u201d Ms Tan says. \u201cThe Harrison team was very supportive from the start, and they listened to our needs and addressed them in a very responsive and collaborative manner.\u201d<\/p>\n<p><strong>2. Engagement is key to successful deployment and acceptance of new solutions<\/strong><\/p>\n<p>\u201cDuring the process of deployment, we heavily engaged all stakeholders \u2013 for example our radiologists, our radiographers, our hospital IT staff and even management,\u201d Dr Tham says.<\/p>\n<p><strong>3. Plan your approach<\/strong><\/p>\n<p>\u201cWe decided to roll it out in phases to allow our users time to learn and adapt. Doing that has enabled us to have a very successful deployment,\u201d Ms Tan says.<\/p>\n<p><strong>4. Don&#8217;t settle for the first solution<\/strong><\/p>\n<p>Parkway Radiology tried various solutions before choosing Harrison.ai. Do a thorough evaluation and document your learnings. And remember different institutions have different needs, so there\u2019s no one-size-fits-all answer.<\/p>\n<p><strong>Looking ahead<\/strong><\/p>\n<p>Parkway Radiology is excited for things to come, Ms Tan says.<\/p>\n<p>Their next step will involve seeking solutions to support complex sub-specialised reporting, and AI that improves the technologists\u2019 workflow.<\/p>\n<\/div>                                    <\/div>\n                                <\/div>\n    <\/section>\n\n\n\n    <section id=\"case-quote-block-block_e416b270516a5d632e0279be2f59c70a\" class=\"info-block info-block--quote padding-sm   text-\" >\n        <div class=\"container  container--tab\">\n            <div class=\"info__decor hide-md\">\n                <div class=\"detail__decor\">\n                    <span class=\"pixel-decor\" style=\"background-color: rgba(9, 114, 241, 1)\"><\/span>\n                    <span class=\"pixel-decor\" style=\"background-color: rgba(112, 212, 252, 1)\"><\/span>\n                <\/div>\n            <\/div>\n            <div class=\"info__row\">\n                                    <div class=\"info__right\" data-aos=\"fade-up\">\n                        <h2 class=\"font-pixel mb-0 text-royal ls-0\">\n                            \u201cOur partnership with Harrison.ai is just the beginning and I&#8217;m confident that our continued pursuit of AI will help keep Parkway Radiology ahead of the curve and help us do what&#8217;s best for our patients.\u201d\r\n                        <\/h2>\n                    <\/div>\n                                                    <div class=\"info__author\" data-aos=\"fade-up\">\n                        <div class=\"author\">\n                                                            <h2 class=\"h4 ls-0\">Dr Tham Seng Choe<\/h2>\n                                                                                        <span class=\"b1\">Clinical Director of Parkway Radiology\u2019s Radiologic Clinic, Mount Elizabeth Novena Hospital<\/span>\n                                                    <\/div>\n                    <\/div>\n                            <\/div>\n                                <\/div>\n    <\/section>\n\n\n\n\n\n\n\n    <section id=\"news-discuss-block-block_c2d292eda8039dcc12de0d33fc4126a5\" class=\"discuss-block discuss-block--transparent   text-\" >\n        <div class=\"container  container-\">\n\n            <div class=\"discuss__card\" data-aos=\"fade-up\">\n                                                            <div class=\"discuss__left\">\n                            <h2 class=\"h4 mb-0 ls-0\">Ready to discuss how AI could drive clinical and financial outcomes for your organisation? <\/h2>\n                        <\/div>\n                                                                <div class=\"discuss__btn\">\n                            <a href=\"#bookademo\" target=\"_self\" class=\"btn font-rules\">Book a demo <span class=\"icon-arrow-right-up\"><\/span><\/a>\n                        <\/div>\n                                    \n            <\/div>\n        <\/div>\n    <\/section>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":583,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[28],"tags":[],"region":[34],"product":[40],"class_list":["post-4619","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-studies","region-apac","product-cxr"],"acf":[],"_links":{"self":[{"href":"https:\/\/harrison.ai\/wp-json\/wp\/v2\/posts\/4619","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/harrison.ai\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/harrison.ai\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/harrison.ai\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/harrison.ai\/wp-json\/wp\/v2\/comments?post=4619"}],"version-history":[{"count":5,"href":"https:\/\/harrison.ai\/wp-json\/wp\/v2\/posts\/4619\/revisions"}],"predecessor-version":[{"id":5388,"href":"https:\/\/harrison.ai\/wp-json\/wp\/v2\/posts\/4619\/revisions\/5388"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/harrison.ai\/wp-json\/wp\/v2\/media\/583"}],"wp:attachment":[{"href":"https:\/\/harrison.ai\/wp-json\/wp\/v2\/media?parent=4619"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/harrison.ai\/wp-json\/wp\/v2\/categories?post=4619"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/harrison.ai\/wp-json\/wp\/v2\/tags?post=4619"},{"taxonomy":"region","embeddable":true,"href":"https:\/\/harrison.ai\/wp-json\/wp\/v2\/region?post=4619"},{"taxonomy":"product","embeddable":true,"href":"https:\/\/harrison.ai\/wp-json\/wp\/v2\/product?post=4619"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}